Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of concised.ai and the Concised service, platform, dashboard, APIs, edge configuration, documentation, and related features together, the “Service”.

The Service is provided by Concised (“Concised,” “Concised AI,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

2. The Service

Concised helps website owners generate, maintain, and serve structured, AI-readable versions of their websites to AI crawlers, retrieval agents, and other automated readers. The Service may also provide:

• AI-readable page generation;
• edge routing and delivery;
• AI bot and crawler analytics;
• citation tracking;
• brand and competitor monitoring;
• AI visibility dashboards;
• configuration tools;
• reports, alerts, and related insights.

The Service may be delivered through a Cloudflare-edge or similar configuration installed in front of your existing website. When configured, Concised may help serve different versions of your website to human visitors and AI clients.

We may add, modify, or discontinue features from time to time. We will use reasonable efforts to provide advance notice of material changes that materially reduce existing paid functionality.

3. Accounts

You may need an account to use the Service. You agree to:

• provide accurate and complete account information;
• keep account information current;
• keep credentials secure;
• use reasonable security controls for your account;
• notify us promptly of unauthorized access; and
• remain responsible for activity under your account.

You may invite authorized users to your workspace or account. You are responsible for their use of the Service.

4. Customer website setup

You are responsible for the websites, domains, DNS settings, edge configuration, and other assets you connect to the Service.

You represent and warrant that:

• you own or have permission to operate each website you connect;
• you have all rights necessary to provide Customer Content to Concised;
• your use of the Service does not violate any law, contract, third-party right, crawler policy, or platform rule applicable to you;
• you will not connect websites or pages that you are not authorized to control;
• you will not intentionally route sensitive or regulated information through the Service unless your agreement with Concised expressly allows it; and
• you will provide legally adequate privacy notices and obtain any required consents for your own site visitors.

You are responsible for backing up your website, monitoring your configuration, and confirming that the Service operates as intended for your site.

5. Plans, fees, and billing

Some parts of the Service may be free. Others require a paid subscription or written order.

Paid subscriptions are billed according to the plan, billing period, and price presented at checkout, in an order form, or otherwise agreed in writing.

Unless otherwise stated:

• subscriptions renew automatically until canceled;
• you authorize Concised or its payment processor to charge applicable fees and taxes;
• fees are non-refundable except as required by law or expressly stated in an order form;
• you are responsible for applicable taxes, duties, and similar governmental charges;
• failed payments may result in suspension or termination of access; and
• cancellations take effect at the end of the then-current billing period.

We may change pricing for future subscription periods. If we increase the price of your current paid plan, we will provide at least 30 days’ notice before the change takes effect. If you do not agree to the new price, you may cancel before renewal.

6. Customer Content

“Customer Content” means content, data, materials, website pages, images, text, metadata, instructions, prompts, configuration, and other information you submit to, connect to, or make available through the Service.

You retain ownership of Customer Content.

You grant Concised a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, transform, display, analyze, and otherwise use Customer Content as necessary to:

• provide, operate, and secure the Service;
• generate and maintain AI-readable versions of your website;
• provide analytics, dashboards, visibility monitoring, citation tracking, and reports;
• troubleshoot, support, and improve the Service;
• prevent abuse and security incidents; and
• comply with law and enforce these Terms.

We do not use Customer Content to train general-purpose AI models.

7. Generated content and outputs

The Service may generate structured content, summaries, metadata, AI-readable page versions, reports, analytics, recommendations, or other outputs “Outputs”.

As between you and Concised, you own Outputs derived from your Customer Content, excluding Concised’s underlying technology, software, models, systems, templates, know-how, methods, and pre-existing intellectual property.

You are responsible for reviewing Outputs before relying on them. Outputs may be incomplete, inaccurate, outdated, or unsuitable for your intended use.

8. AI systems and no citation guarantee

Concised can help make your website easier for AI systems and automated readers to understand. However, we do not control third-party AI systems, search engines, crawlers, retrieval agents, or answer engines.

We do not guarantee that any AI system will:

• crawl your website;
• read your AI-readable pages;
• cite your website;
• mention your brand;
• rank your content;
• display your content accurately;
• update its responses; or
• stop using previously accessed public content.

AI systems make their own decisions about what to crawl, index, retrieve, cite, summarize, and display.

9. Privacy and data protection

Your use of the Service is subject to our Privacy Policy.

You are responsible for complying with privacy, data protection, marketing, consumer protection, and similar laws that apply to your websites and your use of the Service.

Without limiting the above, you are responsible for:

• providing legally adequate privacy notices to your own site visitors;
• obtaining any required consents;
• ensuring you have a lawful basis to process visitor data;
• responding to rights requests from your own site visitors where you are the controller or business;
• ensuring Customer Content does not include unlawful or unauthorized personal information; and
• ensuring that your use of AI-monitoring prompts, brand data, competitor data, and website content complies with applicable law.

Additional data-processing terms may apply through a separate data processing addendum, order form, or written agreement.

10. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third-party right;
• connect or interfere with a website, domain, account, or system you do not own or control;
• submit unlawful, infringing, defamatory, deceptive, harmful, or abusive content;
• process sensitive, regulated, or confidential information without appropriate authorization and safeguards;
• distribute malware, spyware, phishing pages, or malicious code;
• interfere with, disrupt, overload, or degrade the Service or related infrastructure;
• bypass rate limits, security controls, authentication, or access restrictions;
• attempt to gain unauthorized access to the Service, other accounts, or our systems;
• probe, scan, or test the vulnerability of the Service except as expressly authorized by Concised;
• reverse engineer, decompile, disassemble, or attempt to derive source code or underlying methods, except where applicable law prohibits this restriction;
• scrape, copy, or misuse the Service in a way that competes with Concised;
• resell, sublicense, white-label, or commercially provide the Service to third parties without our written permission;
• misrepresent AI bot traffic, analytics, or citation results; or
• use the Service in a way that creates legal, security, operational, or reputational risk for Concised, our customers, or others.

We may suspend or terminate access if we believe your use violates these Terms or creates risk.

11. Third-party services

The Service may depend on or interoperate with third-party services, including hosting providers, edge networks, AI model providers, payment processors, analytics providers, AI platforms, search engines, and customer website infrastructure.

We are not responsible for third-party services, their content, their availability, or their actions, except to the extent required by law.

Your use of third-party services may be subject to their own terms and policies.

12. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that a reasonable person would understand to be confidential, including business, technical, product, security, pricing, and customer information.

Each party will use the other party’s Confidential Information only to perform under these Terms and will protect it using reasonable safeguards.

Confidential Information does not include information that is publicly available, already known without confidentiality obligations, independently developed, or lawfully received from a third party.

A party may disclose Confidential Information if required by law, provided it gives the other party reasonable notice where legally permitted.

13. Concised intellectual property

Concised owns the Service, including the software, infrastructure, design, workflows, documentation, models, systems, methods, templates, branding, know-how, and all related intellectual property.

Except for the rights expressly granted in these Terms, we do not grant you any rights to the Service or Concised intellectual property.

You may not use the Concised name, logo, or brand assets without our prior written permission.

14. Feedback

If you provide ideas, suggestions, comments, or feedback about the Service, you grant Concised a worldwide, perpetual, irrevocable, sublicensable, transferable, royalty-free license to use that feedback for any purpose without obligation to you.

15. Suspension

We may suspend your access to all or part of the Service if:

• you breach these Terms;
• payment is overdue;
• your use creates security, legal, operational, or reputational risk;
• your configuration causes excessive traffic, abuse, or instability;
• we are required to do so by law; or
• we need to protect the Service, customers, site visitors, or third parties.

Where reasonable, we will provide notice and an opportunity to resolve the issue.

16. Termination

You may stop using the Service at any time. You may cancel a paid subscription through your account settings or by contacting hello@concised.ai.

We may terminate your access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates risk.

After termination:

• your right to use the Service ends;
• you must remove or disable any Concised edge, DNS, script, API, or integration configuration if applicable;
• we may delete Customer Content and account data according to our retention practices;
• unpaid fees remain due; and
• provisions that by their nature should survive will survive, including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and dispute provisions.

17. Service availability and support

We aim to provide a reliable Service, but we do not guarantee uninterrupted or error-free operation.

The Service may be unavailable due to maintenance, updates, network issues, third-party provider failures, security incidents, traffic spikes, customer misconfiguration, or events outside our reasonable control.

Any service-level commitments, support commitments, uptime commitments, or credits apply only if expressly stated in a separate written agreement or order form.

18. Beta features

We may offer beta, preview, experimental, or early-access features. These features may be incomplete, unstable, inaccurate, or discontinued at any time.

Beta features are provided “as is” and without warranties, service-level commitments, or support commitments unless expressly stated in writing.

19. Disclaimers

The Service is provided “as is” and “as available.”

To the maximum extent permitted by law, Concised disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and error-free operation.

Concised does not warrant that:

• the Service will meet your requirements;
• AI-readable content will be accurate or complete;
• AI systems will crawl, cite, mention, or rank your website;
• analytics or monitoring results will be complete or error-free;
• third-party AI systems will behave consistently;
• the Service will be uninterrupted or secure; or
• defects will be corrected.

20. Limitation of liability

To the maximum extent permitted by law, Concised and its affiliates, officers, directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, data, customers, business opportunities, or business interruption, arising out of or related to the Service or these Terms.

To the maximum extent permitted by law, Concised’s total aggregate liability for any claim arising out of or related to the Service or these Terms will not exceed the greater of:

• the fees you paid to Concised for the Service in the 12 months before the event giving rise to the claim; or
• US$100.

Nothing in these Terms limits liability that cannot be limited under applicable law.

21. Indemnification

You agree to defend, indemnify, and hold harmless Concised and its affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Service;
• Customer Content;
• your websites, domains, or configurations;
• your violation of these Terms;
• your violation of law or third-party rights;
• your privacy notices, consents, or data-protection obligations;
• claims that Customer Content infringes or violates third-party rights; or
• your misuse of Outputs, analytics, citations, reports, or monitoring results.

22. Export and sanctions compliance

You may not use the Service if you are prohibited from doing so under applicable export control, sanctions, or trade compliance laws.

You agree not to use, export, re-export, or transfer the Service in violation of applicable export control or sanctions laws.

23. Governing law and disputes

These Terms are governed by the laws of Ontario, without regard to conflict-of-law rules.

Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the courts located in Toronto, Ontario, Canada, and each party consents to the jurisdiction and venue of those courts.

Nothing in this section prevents either party from seeking injunctive or equitable relief for unauthorized use of intellectual property, confidentiality breaches, or security-related issues.

24. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date above and, where appropriate, notify you through the Service or by email.

Your continued use of the Service after updated Terms take effect means you accept the updated Terms.

25. Miscellaneous

These Terms, together with the Privacy Policy and any applicable order form or written agreement, make up the entire agreement between you and Concised regarding the Service.

If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, or sale of assets.

There are no third-party beneficiaries to these Terms unless expressly stated.

26. Contact

Questions about these Terms should be sent to:

Concised
Email: hello@concised.ai